Giftcloud - Cookies

FAQ

Something’s not right?

I am having trouble using my gift online, what do I do?

I am having trouble using my gift in-store, what do I do?

I tried to use my gift and the retailer told me my balance was lower than I expected, what can I do?

My reward link has expired. What can I do?

My gift card has expired. What can I do?

I've accidentally sent a gift to the wrong email address/mobile number can I amend it?
How to use your gift card

Must I use the full value of my gift on a single transaction?

Can I top up my gift?

Do I have to spend the whole value of the gift in one transaction?

Can I use this in-store and online?/ How to use your gift?

Can someone else use my gift?

Can I exchange my gift card?

Can I be sent a physical gift card instead of a digital one?

When does my gift card expire?

What if my gift is lost or stolen?
Question still not answered?

Contact us at hello@giftcloud.com

Cookies

COOKIES POLICY

At Giftcloud, we are deeply committed to maintaining the trust and confidence of our customers. As part of that commitment, we believe that it is important to explain to you, as clearly as possible, how and when we use cookies and similar technologies on our website to collect and use your information.

What are Cookies? Cookies are unique identifiers, usually made up of small bits of text or code that are placed on your device. Cookies are widely used by website owners and their partners to help websites operate, work more efficiently, and personalize the experience for you. Cookies may be placed on your device by Giftcloud, which are "first party" cookies. Cookies may also be placed on your device by a party other than Giftcloud, such as our Business Partners. These are "third party" cookies. When we say "Business Partners", we mean third parties with whom we conduct business, such as our suppliers and clients who provide you with the offers through the Giftcloud services, and other companies or organizations with whom we enter into agreements to support our business and operations, including data analytics and advertising partners. Cookies endure for different periods of time, including those that only last only as long as your browser is open (referred to as 'session cookies') These are deleted automatically once you close your browser. Other cookies are ‘persistent cookies', meaning that they survive after your browser is closed. For example, they recognise your device when you open your browser and browse the internet again.

What Cookies do we use? We use the following Cookies:

Essential Cookies: These are cookies that are essential for our website to work properly. They include, for example, cookies that enable you to log into secure areas of our website and that enable you to order a voucher.

Our cookie consent tool provides information on the different categories of cookies that our website uses, the companies that serve them and why we use them. The cookie consent tool is always available at the bottom right hand corner of our website or at https://rewards.giftcloud.com/uk/cookies. If you have any questions about our use of cookies you can contact us at the address below.

How long do Cookies stay on my device? Cookies are either classified as "Session Cookies" or "Persistent Cookies." Session Cookies are stored temporarily and deleted once you close the browser window. Persistent Cookies are stored on your device between browser sessions, and are beneficial because they allow us to remember your preferences and activities while on the website. The length of time these cookies remain on your device will vary, as it depends on the specific cookie used. How do I change my cookie settings? If you don’t want our website to use cookies, please use the cookie consent tool to opt-out. Alternatively you can opt-out using your browser settings following the instructions set out below.
Note that if you choose to opt-out, this could hinder your experience on our website. For instance, if you opt-out of functional cookies the website may no longer be able to remember your preferences, such as language and country. Similarly, if you opt-out of advertising cookies, you will still see online advertisements, but they will no longer be tailored to your personal interests and tastes. To opt out of being tracked by Google Analytics across all websites visit: https://tools.google.com/dlpage/gaoptout. You may also disable certain cookies through your browser settings. In particular, you can disable these cookies on Apple Safari (as described here), Google Chrome (as described here), Internet Explorer (as described here) and Mozilla Firefox (as described here). Please check your browser settings for more information. Within each browser, you can select the option to clear all cookies and other browsing data. If you use the website after you have cleared all cookies from your browser settings, cookies may be placed on your device again. To avoid having these cookies placed on your device again, you can opt-out as described above or by installing an application on your browser, such as Ghostery or PrivacyBadger, to ensure certain cookies are not placed on your device. For advertising cookies, in addition to the tool provided above, you can also visit http://www.youronlinechoices.com/uk/ and turn off certain cookies through the 'Your Ad Choices' page.

Privacy For more information on our approach to privacy, please visit https://rewards.giftcloud.com/uk/privacy

What if I have questions? If after reading this Cookies Policy you have any questions please contact Giftcloud’s customer support at hello@giftcloud.com.